Terms & conditions
RULES FOR THE PURCHASE AND SALE OF GOODS AT THE WWW.TRAMTRYS.LT E-SHOP
1.1. Seller – Justas Milius, individual activity under a business certificate number - 683930, Kernavės g. 60, Vilnius.
1.2. Buyer – 1) a natural person who has reached the age of majority and whose legal capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen years old who has the consent of his/her parents or guardians, unless he/she is emancipated; 3) a legal person; 4) duly authorized representatives of all the persons mentioned above.
1.3. Lympo Shop – online store available at shop.lympo.com
1.4. Parties – the Buyer and Seller together.
1.5. Seller's Partner – a legal person:
1) selling goods or providing services to www.tramtrys.lt, as well as a legal person that is employed to fulfill the Buyer's order;
2) with which joint actions or projects are carried out on www.tramtrys.lt, on the websites of this legal person or in any media, where www.tramtrys.lt and this legal person’s project will be shared or mentioned.
1.6. Personal Data - any information relating to a natural person, a data subject whose identity is known or who may be directly or indirectly identified using such data as a national identification number, one or several physical, physiological, psychological, economic, cultural or social attributes.
1.7. Rules – These “Rules for the Purchase and Sale of Goods at thewww.tramtrys.lt E-shop"
1.8. Account – The result of the Buyer registering at www.tramtrys.lt, which creates an account that stores his/her personal data and order history.
2.1. The Buyer confirms that he/she is aware and accepts the Rules by ticking the box "I have read the rules for the purchase and sale of goods at the www.tramtrys.lt e-shop and agree with them." The Rules confirmed in this way are a legal document binding the Parties, which determines the rights and obligations of the Buyer and the Seller, the conditions for the purchase of and payment for the goods, the procedure for the delivery and return of the goods, the liability of the parties and other conditions related to the purchase of the goods.
2.2. By creating an account or making an order on www.tramtrys.lt, the Buyer confirms the Rules during the initial registration or while making the first order. After the Buyer has approved the Rules during the initial registration (account creation) or the first order, a long-term purchase-sale agreement is concluded. The Terms and Conditions approved at the time of the first registration or the first order shall apply to all purchases made by the Buyer until an updated Rules are published. Information about updates to the Rules is available on the website.
2.4. If necessary, or in the circumstances provided in the legal acts of the Republic of Lithuania, the Seller has the right to change, correct or supplement the Rules. Buyers will be informed about this when they log into www.tramtrys.lt or when purchasing goods for the first time after the publication of a new edition of the Rules .
2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by email, in all cases the Buyer himself shall be responsible for providing the email address to the Seller.
BY ORDERING GOODS THE BUYER INSTANTLY ENTERS INTO A LEGALLY BINDING PURCHASE-SALE AGREEMENT
3.1. The buyer can order goods from www.tramtrys.lt in one of the following ways:
3.1.1. by signing up online via email (entering your login name (email)) and password);
3.1.2. online without registering;
3.4. After choosing a product or service to be purchased and adding it to the shopping basket, he/she completes all the steps of the order, the last of which is ticking the following statement " I have read the rules for the purchase and sale of goods at the www.tramtrys.lt e-shop and agree with them," which means that the Seller and the Buyer have entered into a legally binding purchase and sale relationship and a purchase and sale agreement has been formed. The Seller shall send a link to the Rules together with the order confirmation to the e-mail address specified by the Buyer.
3.5. By accepting the Rules, the Buyer agrees that the operation manual containing the essential information about the ordered product(s) and its features is provided at www.tramtrys.lt.
3.6. Each customized order is stored in the www.tramtrys.lt database.
PLACING AN ORDER CREATES A LEGALLY BINDING PURCHASE AND SALE RELATIONSHIP
4.1. The Buyer has the right to purchase goods and order services in accordance with the procedure established by these Rules.
4.2. The Buyer has the right to refuse the order in accordance with these Rules.
4.3. The Buyer has the right to cancel the agreement in accordance with these Rules.
4.4. The Buyer has the right to change or return the purchased goods in accordance with the procedure established by the Rules.
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with these Rules.
6.1. The Seller has the right to change, suspend, or cancel some features of the www.tramtrys.lt website, or to modify the layout of the elements contained on www.tramtrys.lt.
6.2. The Seller has the right to suspend or terminate the activity of www.tramtrys.lt. In this case, all accepted and confirmed orders will be completed and new orders will no longer be accepted.
6.3. If there is a fundamental change in the terms of service (e.g., market conditions, legislative changes, or similar), the Seller has the right to change the scope or method of the provided services, stop or cancel a service or part of it, to charge for a service or a part of it. If the Buyer has objections, their order will be cancelled.
6.4. If the Buyer attempts to compromise the stability or security of www.tramtrys.lt or does not fulfill his/her obligations, the Seller shall have the right to immediately and without prior notice limit or suspend the Buyer's access to www.tramtrys.lt or, in exceptional cases, cancel their Account.
6.5. The Seller has the right to cancel the Buyer’s order without prior notice, if the Buyer, having chosen the payment methods provided for in Paragraphs 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) business days.
6.6. When the Buyer chooses one of the payment methods outlined in Paragraphs 8.2.2. - 8.2.3. of these Rules, the Seller, in case of confusion regarding the information provided in the order, has the right to contact the Buyer using the details specified in the order. In this case, the delivery term starts from the date of contact with the Buyer. The Seller has the right to cancel the order without prior notice, i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer fails to provide the Seller with the requested information within the term specified by the Seller or iii) the Buyer fails to consent to verification of their personal data.
6.7. The Seller has the right to split the purchase into individual orders (items in the basket) at its own discretion and without the consent of the Buyer, unless the Buyer wishes to purchase the items in the basket by placing a single order. If the order is split, the cost of additional services (e.g. delivery of goods, bringing them inside, etc.) for a particular order is split accordingly for individual orders and may therefore differ from the price of the services specified in a particular product description.
THE SELLER'S OBLIGATIONS
7.1. The Seller undertakes to provide the Buyer with the access to the services provided by www.tramtrys.lt in accordance with the terms and conditions set out in these Rules and other www.tramtrys.lt documents.
7.2. The Seller undertakes to provide the Buyer with the information requested as set out in Article 6.2287 of the Civil Code of the Republic of Lithuania in a clear and understandable manner.
7.4. Before the order is placed, the Seller undertakes to inform the Buyer about the suspension or termination of the www.tramtrys.lt functions that are significant for the execution of the order, as well as the changes indicated in paragraphs 6.2 - 6.3 of the Rules. The information provided on www.tramtrys.lt is considered to be appropriate information. Once the Seller has accepted the Buyer's order, the Buyer shall be informed of the suspension or termination of the www.tramtrys.lt functions that are significant for the filling of the order using the contact details specified by the Buyer (by phone, SMS or e-mail).
7.5. Under the terms and conditions set out by the Rules, the Seller commits to deliver ordered goods and accept returns from the Buyer.
7.6. If the Seller is unable to deliver the goods ordered by the Buyer due to important circumstances, they undertake to offer the Buyer an equivalent or as similar product as possible. If the Buyer refuses to accept the goods offered as an equivalent or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) business days if the prepayment has been made and in all cases to cancel the order.
7.7. If the Seller disagrees with the request of the Buyer it shall, no later than within 14 (fourteen) calendar days from the day of receipt of the Buyer's application, provide the consumer with a detailed reasoned written reply if the laws of the Republic of Lithuania and the European Union do not state otherwise.
THE PRICES OF THE GOODS, PAYMENT ORDER AND TERMS
8.1. The prices on www.tramtrys.lt orders are displayed including the VAT rate applicable at the time of purchase.
8.2. The Buyer can use the following payment methods:
8.2.1. electronic banking;
8.2.2. bank transfer (for this method, the Buyer has to contact the Seller and arrange it before making the payment);
8.3. The delivery period begins when the payment for the goods is received and the order confirmed.
8.4. By accepting the Rules, the Buyer agrees that the purchase documents - VAT invoices, which also are guarantee vouchers of the goods, would be sent to him together with the goods or send electronically to the e-mail address provided on the Buyer's registration or order form immediately after completion of the order. VAT invoices contain information about the goods selected, their quantity, discounts, final price of the goods, including all taxes, and other required data required by the accounting legislation.
8.5. The seller also uploads VAT invoices to www.tramtrys.lt section “My account”
8.6. The price of the goods cannot be changed after the Seller has confirmed the order, unless the price of the goods has changed due to a technical error of the information systems, a correction due to an obvious mistake or other substantive reasons beyond the control of the Seller (if there is evidence supporting these reasons). If in such a case the Buyer refuses to purchase the goods at a new price, the Buyer can cancel the order by informing the Seller within 2 (two) business days. Upon cancellation of the order according to the procedure provided for in this clause, the Buyer shall get a full refund.
DELIVERY OF GOODS
9.1. When ordering goods, the Buyer may choose one of the delivery methods specified in clauses 9.2 - 9.5 of the Rules. Delivery terms and prices are provided at checkout.
9.2. If while placing the order the Buyer chooses delivery to their home address
9.2.1. The Buyer undertakes to provide an accurate delivery address.
9.2.2. The buyer undertakes to personally receive the goods. It is necessary to present a valid identity document (ID card, passport or a new type driving license) when accepting the goods. If the Buyer cannot personally receive the goods and the goods are delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim that the goods were delivered to a wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.2.4. Terms of Delivery is provided at "Shipping and exchange policies"
9.3. The Seller shall deliver the goods to the Buyer in accordance with the terms specified in the Description. These terms are preliminary and do not apply in cases where the Seller does not have the required goods and the Buyer is informed that the ordered goods are not in stock. By accepting the Rules, the Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller's control. If this is the case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery and other conditions. If the Seller fails to deliver the goods within the set term and the Parties do not agree on the extra time for the delivery of the goods, the Buyer may use the right provided in Clause 11.1 of the Rules – to cancel the contract for the purchase or sale of goods or services.
9.4. The Seller shall not be responsible for breach of the terms of delivery of the Goods if the Goods are not supplied to the Buyer or are not delivered within the agreed period due to the fault of third parties not related and/or independent of the Seller or due to circumstances related to the Buyer.
9.5. On delivery, the Buyer must, together with the Seller or his authorized representative, check the condition of the parcel and the item(s) and sign the delivery acceptance document. When the Buyer signs the delivery acceptance document, it is assumed that the item is handed over in proper condition, there are no faults related to the non-factory defects or completion discrepancies (which can be determined by external inspection of the goods). Having noticed that the packaging of the goods supplied has been damaged (crumpled, wet or otherwise externally damaged), the item(s) is damaged and/or the item(s) is inadequate, the Buyer must indicate this in the delivery acceptance document and in the presence of the Seller or his representative, write a free form report stating the fault/incompatibility of the product(s). If the Buyer fails to do so, the Seller shall be relieved of liability for damage to the goods, where the cause of such fault or incompatibility is not factory defect in the cases when such discrepancies can be identified during the external inspection of the Goods.
9.6. The risk of accidental loss or damage of the Goods shall pass to the Buyer from the moment the Goods are delivered to the Buyer.
9.7. If the Buyer does not collect the goods within the set term or the Buyer is unavailable to receive the goods in accordance with Clause 9.2 - 9.6 of the Rules and the Buyer has paid for the goods and delivery thereof, the representatives shall contact the Buyer to discuss the time and/or delivery method of the goods. If the Buyer still does not collect the goods or fails to receive the delivery, the goods will be returned to the Seller, the order will be cancelled, and the Buyer will be refunded the money paid for the goods, after deducting bank charges applicable to the Seller for bank orders, the delivery fee, if applicable.
9.8. If the Buyer does not collect the goods within the set term or fails to receive the delivery in accordance with Clause 9.2 - 9.6 of the Rules and the Buyer has not paid for the goods, such goods shall be returned to the Seller and the order shall be cancelled.
PRODUCT QUALITY GUARANTEE AND EXPIRATION DATE
10.1. The characteristics of each product sold on www.tramtrys.lt are indicated in the product description.
10.2. The goods offered by the seller are of the right quality i.e. the characteristics of the goods correspond the product description. The Product is in conformity with the Purchase and Sale Agreement if:
10.1.1. the product corresponds to the description provided by the Seller and has the same features as the product provided by the Seller as a sample or model for the promotion of the product at www.tramtrys.lt;
10.1.2. the product is suitable for the kind of purposes for which the product is normally used;
10.1.3. the product meets quality characteristics that are typically characteristic of the same kind of goods and which the Buyer can reasonably expect by the nature of the item and the public statements made by the manufacturer of the item, its agent or the seller, including advertising and labeling of the item, on the specific characteristics of the item.
10.1.4. the Seller shall not be liable for the fact that the goods on www.tramtrys.lt may not correspond to the size, shape, color, or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller's will by their size, shape, color or other parameters. The buyer is advised to read the product description.
10.1.5. the Seller provides a quality guarantee for a certain period of time for different types of goods, the specific term and other terms of which are mentioned in the descriptions of such goods or in conjunction with the invoice for the goods, which corresponds to the guarantee sheet.
10.1.6. the quality guarantee provided by the Seller does not limit or restrict the rights of the consumer rights, which are determined by the law when the product or service of inappropriate quality is acquired.
RIGHT TO CANCEL THE SALES AGREEMENT, RETURN AND EXCHANGE PROCEDURE
11.1. Right to cancel the purchase-sales agreement
11.1.1. The Buyer shall have the right to cancel the purchase and sale agreement within 31 days by notifying the Seller without giving a reason. The Buyer cannot exercise the right if one of the agreements listed in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania has been entered into.
11.1.2. The Buyer shall notify the Seller about the cancellation of the Purchase and Sale Agreement in one of the following ways: by completing the goods exchange / return form or by providing a clear statement setting out the decision to cancel the agreement. Notice of cancellation is sent by email to email@example.com Upon receipt of the Buyer's notice, the Seller shall immediately send a confirmation of receipt.
11.1.3. The 31-day cancellation deadline is calculated as follows: a. when the purchase-sale agreement is concluded - from the day the Buyer or the person designated by him, except the carrier, receives the ordered goods; b. if the buyer has ordered more than one item in one order and the goods are delivered separately - from the day when the Buyer or the person designated by him, except the carrier, receives the last item; c.if the goods are delivered in different lots or parts, from the date of receipt of the last batch or part by the Buyer or the person designated by him, except the carrier; d. if there is an agreement for a regular delivery of goods within a specified period, from the date on which the first item is received by the Buyer or his designated person, except the carrier.
11.1.4. If the Buyer has cancelled the Purchase and Sale Agreement before the item has been delivered to him, the Seller shall register the cancellation as a cancellation of an order and inform the Buyer accordingly to the e-mail address specified by the Buyer. 11.1.5. If the Buyer has cancelled the purchase and sale agreement after the item has been delivered or it has been collected, the provisions of Paragraph 11.6 of the Rules shall apply.
11.2. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.
11.3. Exchange and return rules of good quality goods
11.3.1. The Buyer has the right to exchange the purchased goods with similar goods of other dimensions, shapes, colors, models or completeness within 31 days from the day of goods’ delivery. If there is a price difference when exchanging goods, the Buyer and the Seller must settle the recalculated prices. The Buyer's notice about the wish to use this right and the list of returnable goods shall be sent by e-mail to firstname.lastname@example.org
11.3.2. If the Buyer does not like the shape, size, color, pattern or the completeness of the purchased goods, the goods shall be replaced and returned in accordance with the Retail Rules confirmed by the Government of the Republic of Lithuania in Resolution no. 738 on 22nd July, 2014.
11.3.3. Upon receipt of the goods, the Seller shall proceed to replace them with the goods indicated by the Buyer in the completed form. If the Seller does not have the goods required for replacement, the money paid for the goods shall be returned to the Buyer. Money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of the intention to use this right, and if the Product is not returned by the Buyer, the term provided for this item shall be calculated from the date of return of the Goods to the Seller.
11.3.4. By approving these Terms and Conditions, the Buyer agrees that the money will be returned to his bank account, which is indicated in the change/return form, unless the Buyer and the Seller agree otherwise.
11.3.5. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.
11.4. Rules of exchange and return of substandard goods
11.4.1. The defects of the sold goods are eliminated, faulty goods are replaced and returned according to the procedure established in the Rules and legal acts of the Republic of Lithuania.
11.4.2. If the Buyer has purchased goods of inappropriate quality and has indicated about that in the delivery document (if not indicated, the provisions of 11.3 of the Rules apply) or the inadequate quality of the goods is a manufacturing fault, which was present at the time of purchase or it didn’t match the specifications by the manufacturer, the Buyer may return the goods and may request:
126.96.36.199. that the Seller eliminates the defects of the goods free of charge within a reasonable period of time if the defects can be eliminated;
188.8.131.52. the price to be reduced accordingly;
184.108.40.206. the product to be replaced by a similar product of adequate quality, except in cases where the defect is small or due to the fault of the Buyer;
220.127.116.11. to receive a refund and to cancel the sales agreement when the sale of the substandard item is an essential breach of the order.
11.4.3. The Buyer may choose only one of the solutions provided in Clause 11.4.2 of the Rules. The Buyer must do this while returning the order. If the Buyer chooses the method provided in Clause 11.4.2, and the Seller is unable to fulfill it, the Seller shall offer the alternative provided in Clause 11.4.2. The buyer has no right to change the chosen solution. The buyer is not entitled to cancel the sales agreement if the defect of the goods is insignificant.
11.4.4. To return the goods to the seller, the following conditions must be followed:
18.104.22.168. report this to the Seller by email at email@example.com, the items being returned must be indicated in the message;
22.214.171.124. to provide a document of purchase of goods, a guarantee voucher (if issued);
126.96.36.199. submit a free-form application.
11.4.5. The Buyer may use the right to return the inappropriate quality goods within the term of its quality guarantee specified in the Goods Purchase Document.
11.4.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in the Rules.
11.4.7. The Buyer shall pay for the delivery and returning the goods, and the Seller, who is satisfied that the goods have been returned due to inadequate quality, shall return to the Buyer the delivery and return costs incurred, except for the exceptions provided for in the Rules. Returning the goods is governed by Clause 11.6 of the Rules.
11.4.8. Money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of the item’s inappropriate quality and, if the item is not returned by the Buyer, the term provided for this item shall be calculated from the date of return of the Goods to the Seller. If there is a need for an assessment of a defect which normally lasts up to 10 calendar days, the time limit for the refund is calculated from the date of confirmation of the warranty defect. By approving these Rules, the Buyer agrees that the money will be returned to his bank account, unless the Buyer and the Seller agree otherwise.
11.4.9. Money will not be refunded for goods that have been deliberately or negligently damaged (chemicals, water, open fire, high temperature, sharp objects, etc.) or if the use or storage rules of the product have been breached or the goods have been used improperly.
11.4.10. Separate rules for returning substandard goods may be included in the warranty vouchers (warranties) provided together with items.
11.5. Exchange and return of wrong goods
11.5.1. If wrong goods have been delivered to the Buyer, the Buyer shall immediately, but no later than within 7 (seven) business days, inform the Seller by email firstname.lastname@example.org or by phone +37068648271 . The Seller undertakes to collect such goods at their own expense and replace them with right ones. In case the Seller does not have the ordered goods, he refunds the money paid for the item(s) to the Buyer. Money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation of the Agreement, and if the Product is not returned by the Buyer, the term provided for this item shall be calculated from the date of return of the Goods to the Seller. By approving these Rules, the Buyer agrees that the money will be refunded to his bank account, unless the Buyer and the Seller agree otherwise.
11.5.2. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.
11.6. Goods and money return procedure
11.6.1. The Buyer may use the right to return the goods only if the term for returning the goods has not been missed. Returning the Goods and using the Rules points 11.1.-11.3. additional requirements apply: the product has not been damaged or has substantially changed its appearance and has not been used - all returned goods must be accompanied by authentic labels, protective bags and original packaging. It is important that the original packaging of the product: shoe boxes or bags of clothing should not have postage stamps or adhesive tape on them.
11.6.2. All gifts that have been presented together with the purchased item must be returned at the same time, except when the purchased item is returned due as faulty and additional gifts were of such nature that they were consumed or passed the expiration date.
11.6.3. When returning the goods, the Buyer must indicate the address of the sender and properly pack the item so that it will not be damaged during shipment. The seller will not return the money for the goods that were damaged during shipment. The Seller will not be liable for parcels that have been sent improperly packaged, with an incorrect address, or if the parcels have been lost or damaged at the time of shipment.
11.6.4. If the Buyer has purchased a collection of goods from email@example.com, he must return the full collection of goods to the Seller. If at least one of the supplied items does not comply with the Rules 11.6.1. The Seller has the right to refuse to accept the full collection of goods.
11.6.5. The Buyer using the rights provided in Clauses 11.1-11.5 of the Rules, shall fulfill the requirements for return of goods provided in the Rules and follow the procedure provided.
11.6.6. The Buyer can return the Goods to the Seller’s Stores by courier or by mail. The Goods must be returned to the Seller at the address indicated in the confirmation of receipt of the notice about cancellation sent to the Buyer by the Seller or in the indicated change/return form. The Seller and the Buyer shall separately agree on the order and conditions of the delivery of the heavy goods (to assess the quality of the goods, to modify, repair or return the goods) by phone, sent e-mail to firstname.lastname@example.org or by the Buyer returning goods himself to the selected Seller's Store.
11.6.7. If the Buyer has used the rights established in Paragraphs 11.1, 11.3-11.5 of the Rules, the money shall be refunded within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the item is not returned to the Seller, the term provided in this item shall be calculated from the date of return of the goods to the Seller.
11.6.8. By confirming these Rules, the Buyer agrees that the money will be returned to his bank account, unless the Buyer and the Seller agree otherwise.
11.6.9. Using the rights established in Paragraphs 11.1 to 11.3 of the Rules, the Buyer will receive the money paid for the goods. By using the rights established in Clause 11.4 of the Rules, the Buyer shall receive: the money paid for the goods, delivery costs. After using the rights established in Paragraphs 11.5 of the Rules, the Buyer receives: the money paid for the goods, delivery costs, the cost of returning the goods when the goods are returned by the courier sent by the Seller.
11.6.10. If the Buyer has chosen a different way of delivery which is different from the cheapest offered by the Seller, listed HERE , the costs of the other delivery method chosen by the Buyer exceeding the costs of this method shall not be refunded.
11.6.11. The Seller has the right not to return the money paid to the consumer until the goods are returned to the Seller and are not checked for compliance with the Rules 11.6.1 point.
11.6.12. If there is a price difference when exchanging goods, the Buyer and the Seller must pay the difference according to the recalculated prices.
12.1. The buyer is responsible for actions taken while using www.tramtrys.lt.
12.2. The Registered Buyer is responsible for storing and/or transferring his/her login data to third parties. If the services provided by www.tramtrys.lt are used by a third person who has logged in to www.tramtrys.lt using the Buyer's login data, the Seller considers this person to be the Buyer.
12.4. If www.tramtrys.lt provides links to other third party websites, the Seller does not warrant that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided. The Seller is not obliged to verify the external information transmitted or stored or to identify illegal actions.
12.5. The Seller shall not be liable for any commitments made by the Buyer and the Seller’s Partners, in the process of the Buyer ordering goods or services using www.tramtrys.lt.
SELLER'S MARKETING TOOLS
13.1. The Seller may at its own discretion initiate various promotions or games at www.tramtrys.lt.
13.2. During the execution of certain promotions, the Seller may provide Buyers with their virtual money – gift vouchers, which can be used to pay for goods at www.tramtrys.lt.
13.3. If the Buyer has used the gift voucher received during the campaign/contest during the purchase and the Buyer use of the right of return provided for in these Rules, the used gift voucher shall be returned to the Buyer.
13.4. The Seller has the right to unilaterally change the terms and conditions of the contest without notice. The Seller also has the right to unilaterally, without notice, change the conditions and order of receipt of the gift vouchers, their use for the purchase of the goods, and the cancellation thereof. Any changes or cancellation of contests conditions, gift vouchers reception, use for the purchase the and use of payments valid since the moment of changes (cancellation) acceptance.
EXCHANGE OF INFORMATION
14.1. The Seller shall send all notices to the Buyer at the time of registration or ordering the goods to the specified email address or by SMS.
14.2. The Buyer shall send all notices and inquiries by the means of communication specified in the www.tramtrys.lt section "Contacts".
15.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
15.2. The terms arising from these Rules are governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be settled by negotiation. In case of failure to reach an agreement within 20 (twenty) calendar days, disputes shall be settled in the manner prescribed by legal acts of the Republic of Lithuania.
15.4. In the case the Buyer does not agree with the Seller's response to the Buyer's written claim, the Buyer (natural person, user) may submit his / her request / complaint regarding the goods purchased at www.tramtrys.lt to State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, el. tel .@vvtat.lt, tel. 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (as well as the territorial subdivisions of the State Consumer Rights Protection Authority in counties) - or to fill out the application form on the EGS platform https : //ec.europa.eu/odr/ .